Case Study 4
Compelling Advertising:
Dialler Manager / Head of Dialler, Data and MI
Rotherham, South Yorkshire
£35,000 - £45,000 depending on experience
As a highly successful provider of outsourced call centre services, our client has an impressive track record of sales delivery across a wide range of outbound, business to consumer sales campaigns; servicing an increasing number of clients within the Financial Services and Insurance industries. Due to their ongoing successes and continued growth, we are looking for a highly capable Dialler Manager to enhance their outbound capabilities through the optimisation of their use of data, continual improvements in their use of dialler technology and the production and utilisation of impactful MI across these two core areas. Ultimately, this role will play a measurable part in driving improvements in the sales performance of this already successful and expanding organisation.
As part of the Senior Management Team, The Head of Dialler, Data and MI will have complete ownership and full accountability for the company’s utilisation of dialler technology (Avaya PC4 ), their administration, management and usage of client / campaign data and the generation and reporting of all MI relating to dialler and data performance. An extremely hands on position with both a strategic and operational element, this is very much a role that will shape and drive future sales / campaign performance, not simply report retrospectively on historical data – a role that says “this is what we need to do” not “this is what’s happened”. This position will head up a small team of Dialler Analysts and will have critical daily interactions across the business.
In order to succeed in this position it is essential that you are a proactive, autonomous individual with a thorough understanding of dialler technology, data, database administration and MI generation. Whilst your natural analytical approach will serve you well, you must also have the accountability to take ownership of all these business critical areas and understand how their proactive management can shape and drive the future performance of the business. It is important for us to stress that our client views the use of data and dialler technology as one of, if not the most critical elements of the growth of their business over the next 3 to 5 years. Therefore we are looking for an individual with the capability to influence the direction, growth and success of a well established and well respected player in the outsourced call centre market.
If this opportunity excites you then please apply online or contact right click for a confidential initial discussion. right click provides the services of a recruitment agency. Our objective is to find the right person for the job through the management of a highly effective recruitment process that has been designed to represent our clients and their requirements in an increasingly homogenised recruitment market.