Volume Recruitment

RightClick are specialists in Volume Call Centre Recruitment with over 15 years experience of delivering ongoing, high volume recruitment campaigns for call centres across the UK.

When it's right things just click

7 stage process

Our approach to Volume Recruitment is built around our proven 7 stage process:

  1. Design – In conjunction with our client we scope out and design the end to end process, ensuring a seamless experience for the candidate
  2. Attract – Our Candidate Attraction capability is second to none, combining online job boards, social media and candidate referrals and our in-house database
  3. Engage – It is essential to build rapport and engagement with each candidate to ensure they are bought in to the recruitment process and understand our clients business and position we are recruiting.
  4. Assess – We employ a 2 Stage Assessment process to ensure that candidates have the required Skills, Experience, Attitude and Behaviour for the job.
  5. Deliver – We ensure candidates are booked into and fully prepared for the clients internal assessment process.
  6. Complete – We feedback to unsuccessful candidates and ensure successful candidates are offered and kept warm prior to joining our client’s induction.
  7. Review – We review our process with our clients at least quarterly, providing them with detailed analysis of our performance. Together we identify areas for improvement and re-design the process accordingly.

Typically a candidate goes through the full process within 36-48 hours, ensuring that the best talent is secured quickly and efficiently for our clients.

Call Centre Roles

Roles that we regularly recruit using our Volume Call Centre Recruitment process include:

Customer Service Advisors
Sales Advisors – Inbound and Outbound – B2C and B2B
Account Managers – B2B
Complaints Handlers
Collections Agents
Retention Specialists
Travel Consultants
Claims Handlers
Technical Support Advisors (1st and 2nd Line)

We have experience of Volume Call Centre Recruitment within the following industries:

Business Process Outsourcing
Insurance
Banking, Loans, Mortgages, Credit Cards
Financial Claims
Telecoms , Internet Service Providers
Legal Services
Utilities
Travel
IT Service Providers
Supply Chain
Housing

  • “Over the last 10 years we have built an invaluable partnership with RightClick. They understand me, they understand my business and they understand the challenges we face as we continue to grow. Most importantly, they consistently find us great people to meet these challenges.”

    Tim Berry, CEO LeadX (2005: 14 employees – 2016: 575 employees)
    Katie Russell

    If you would like to find out more about our Volume Call Centre Recruitment services then please contact Katie Sadiq:

    Email: katie@rightclickrecruitment.co.uk

    LinkedIn: click here

    Call: 0161 393 4243