7 stage process
RightClick are specialists in Volume Call Centre Recruitment with over 15 years experience of delivering ongoing, high volume recruitment campaigns for call centres across the UK.
Our approach to Volume Recruitment is built around our proven 7 stage process:
- Design – In conjunction with our client we scope out and design the end to end process, ensuring a seamless experience for the candidate
- Attract – Our Candidate Attraction capability is second to none, combining online job boards, social media and candidate referrals and our in-house database
- Engage – It is essential to build rapport and engagement with each candidate to ensure they are bought in to the recruitment process and understand our clients business and position we are recruiting.
- Assess – We employ a 2 Stage Assessment process to ensure that candidates have the required Skills, Experience, Attitude and Behaviour for the job.
- Deliver – We ensure candidates are booked into and fully prepared for the clients internal assessment process.
- Complete – We feedback to unsuccessful candidates and ensure successful candidates are offered and kept warm prior to joining our client’s induction.
- Review – We review our process with our clients at least quarterly, providing them with detailed analysis of our performance. Together we identify areas for improvement and re-design the process accordingly.
Typically a candidate goes through the full process within 36-48 hours, ensuring that the best talent is secured quickly and efficiently for our clients.